Shipping Policy

This Shipping Policy forms part of, and should be read together with, our Terms and Conditions.

Shipping Area & Delivery Times

Please allow approximately 2–5 working days for all standard deliveries. We ship to UK addresses only and do not accept deliveries to P.O. Boxes.

We do not accept international orders. We may be unable to ship to Northern Ireland, the Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, and the Channel Islands. Where delivery to these locations is available, it may be subject to additional freight charges and extended delivery times. Please refer to the FAQ delivery-time section on our Website for current delivery estimates.

Order Changes

Please choose your order carefully, as we cannot make changes after an order has been invoiced and/or shipped. If you are unsure, please contact our customer service team at hello@jumpflex.co.uk before ordering.

Jumpflex Door-to-Door Delivery

All products are delivered securely to your doorstep by courier and/or transport.

Door-to-door delivery requires easy access to ground level only (no stairs).
Before signing the delivery docket, inspect your goods for any signs of damaged packaging. Note details of any damage on the delivery docket, then sign it (see "Transit Damage" below).
Where a signature cannot be obtained, the delivery agent may leave the item in a secure location at your premises. Neither Jumpflex nor the courier will be liable for items left at the property in these circumstances.
Assembly is not included.

Transit Damage

Please inspect your delivery on arrival.

Visible or external damage: if there is visible damage to the packaging or product, note it on the delivery docket where possible and tell us within 48 hours of delivery.
Concealed damage: some damage may only become apparent once the product is unpacked or assembled. Please tell us about any such concealed damage within 7 days of delivery.

Reporting promptly helps us raise a claim with the carrier. Please contact our Customer Service team at hello@jumpflex.co.uk. These timeframes apply to transit-damage claims and do not affect your rights if the goods are faulty.

Shipping Weight & Handling

Jumpflex products are high-quality, heavy-duty products designed for safety and durability, and are shipped in multiple large, heavy boxes rather than a single parcel.

Total shipment weight: depending on the model and accessories, a full shipment typically weighs between 45 kg and 275 kg.
Box count: your order will arrive in multiple separate boxes. While we aim for these to arrive together, carriers may occasionally deliver them in separate shifts depending on vehicle capacity.
Two-person lift required: due to the significant weight and bulk of individual cartons, you should have at least two capable adults available to move the boxes from the delivery point to your assembly area.
Safe handling: to avoid injury or damage, please use proper team-lifting techniques. Do not drag the boxes, as this can damage the components or packaging.

Rural or Remote Deliveries

Delivery to rural and remote addresses normally takes an extra 1–3 days. Please provide a daytime contact phone number so the courier can arrange delivery.

Peak Season Volumes

During high-demand periods (such as Black Friday, Cyber Monday, and the month of December), increased order volumes may result in extended processing and transit times. Please anticipate potential delays during these peak windows, and order early to ensure your order arrives by your desired date.

Delivery Delays & External Disruptions

Our standard delivery timeframes exclude delays caused by factors outside Jumpflex's control, including but not limited to weather events (severe storms, flooding, snow), infrastructure issues (road closures, bridge repairs, transit accidents), and other unforeseen logistical interruptions (force majeure).

If we are unable to ship within the estimated timeframe and your order has not yet been dispatched, you may cancel your order and receive a full refund.

Shipping Costs & Free Shipping

Please refer to the FAQ delivery-cost section on our Website for current delivery costs. Free shipping promotions (when applicable) apply to new trampoline orders only and do not apply to insurance claims.

Address Accuracy

Please ensure your shipping address and contact number are correct at checkout. Jumpflex is not responsible for lost shipments or additional rerouting fees caused by incorrect address details provided by the customer.

Failed Delivery

If a delivery is attempted and cannot be completed because of restricted access, you will be liable for the original shipping costs, the return freight, and a redelivery fee if applicable.

If a delivery is refused for any reason other than shipping damage (duly noted with the carrier on the delivery docket), you will be responsible for the full cost of both original and return freight, plus standard restocking fees.

Stock Availability & Pre-Orders

Estimated shipping dates for pre-order items are provided as a guide only and are subject to change based on international shipping schedules and port clearances. For pre-order items, you may cancel at any time before the item ships and receive a full refund. Your entire order will ship together once the pre-order product is in stock.

Packaging Note

We recommend keeping all original packaging for at least 30 days. In the event of a return or exchange, items must be returned in their original packaging in an as-new, resellable condition (see our Return and Refund Policy). Please also be aware that Jumpflex products are shipped in large boxes that clearly feature our company logo and product images. We are unable to conceal the packaging or offer gift-wrapping, so if your purchase is meant to be a surprise, please make appropriate arrangements to receive the delivery discreetly.