Support

£50 OFF + Free Aquajet™ with every trampoline purchase!

Delivery

Trampolines
£25 Delivery per trampolines ( Normally up to £150 due to large size and weight )

Accessories
£5 per Jumpflex® accessory

**Home Delivery Excludes: Norfolk Island and P.O Boxes

Accessories
£5 per Jumpflex® accessory

London & Surrounds: 17th December | Rest of UK: 11th December.*Expected pre-Xmas delivery, courier dependent. Delays are possible.

Depending on your location, delivery can take anywhere from (approximately) 3-7 working days. Our warehouse is located in Coalville.

• 70% = 3-5 working day delivery
• 30% = 6-7 working day delivery

Please note:
As our product is large and bulky they can take a bit longer to get around than say a courier bag. Please ensure you have given enough leeway for delivery timeframe expectations.

**Home Delivery Excludes: Northern Ireland, Scotland

In a word, no. We'll deliver your stuff straight to you in 3-10 working days though. You can use the time and effort you would've put into a pickup on something else, like whittling a stick.

Not to worry. Sometimes different parts of your order will get delivered at different times due to different products coming from different warehouses and how FedEx manages larger size deliveries. If in doubt check your tracking link for info about the different items in your order.

While we’d love to be able to deliver our trampolines all across the UK, there are some places we just can’t get to at the moment.

In the UK, we do not ship to the following areas:
• Scotland
• Ireland
• Northern Ireland
• Isle of Man
• Isle of White
• Plymouth (PL30 and above)
• Paisley (PA20 and above)
• Perth (PH35 and above)
• Kirkwall
• Any offshore islands

If you live in one of these regions and want a Jumpflex trampoline, your best option is to organise delivery to an alternative address and then arrange to collect from there or have it forwarded on. Give our customer support team a bell on +44 808 196 1138 and we can talk you through this.
If you live anywhere that's not on the list above: yeeha! We can deliver direct to your door!.

Payment Options

Credit Card Payment
Secure online payment by Shopify Pay. This is a quick way to get your order processed and finalised quickly.
Visa, Mastercard, American Express, Apple Pay and Google Pay

PayPal
If you have a PayPal account you can pay using PayPal. When selecting PayPal as a payment method you will be redirected to PayPal to confirm your payment before your order is accepted.

Warranty

About our Warranty

Jumpflex® trampoline warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Jumpflex Flex Series
Warranty Break down

• 10 Year Frame Warranty
• 1 Year Jump Mat and Spring Warranty
• 1 Year Spring Pad and Safety Net and Enclosure Poles Warranty
• 1 Year Accessories Warranty

Frame warranty covers only the metal frame of the trampoline against any abnormalities, not included weather damage, external damage, damage due to overloading and all other mentions of non-warranty cover. Small surface rust larger than 2cm are not covered.

Jump Mat warranty does not cover any wear and tear. Holes larger than 2cm in the Jump Mat are not covered. All other mentions of non-warranty cover also apply.

Spring Pad warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Safety Net and Enclosure Poles warranty does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Warranty Exclusions

Damage caused by earth or ground-fill movement or Acts of God.
Damage caused by misuse or improper maintenance of Trampoline.
Damage caused by improper installation of the Trampoline.
Damage caused by installation on an unsuitable surface.
Damage caused by third-party carriers or installers.
Damage caused by accident or negligence.
Damage caused by strong winds or storms.
Damage caused as a result of wear or tear.
Surface rust or PVC water stains.
Holes smaller than 2cm within the Jump Mat.
Fading and weathering of the pads, net and jump mat will occur naturally over time and are not considered defects.
This warranty does not cover demo or ‘scratch & dent sales’.
Damage caused by accessories not approved by Jumpflex.

The Warranties do not apply to products used in commercial installations, including but not limited to hotels, motels, cafes, gyms, sports clubs where larger density applications are apparent.

A separate commercial use warranty may be provided at the discretion of Jumpflex Limited and will require an express agreement in writing from Jumpflex before it applies.

If you received a longer promotional warranty please contact our support team at hello@jumpflex.co.uk

It's easy! Just fill in our Contact Form with your order number and details of what has happened, and one of our customer support legends will get back to you asap.

It does not cover any faults caused by lack of maintenance, weather damage, misuse, incorrect assembly or normal wear and tear.

Assembly

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assemble the trampoline. We also include all the necessary tools to assemble.

Check out our easy-to-follow downloadable guides for our Jumpflex trampolines and trampoline accessories.

When attaching the springs it is much easier to first attach the spring to the jump mat then using the Spring Tool (or you can use another spring as a makeshift Spring Tool) pull the spring towards your body then hook the spring to the steel frame.

Here's an easy to follow assembly video for our PROJAM, a fun trampoline basketball hoop, kids will love shooting some hoops and practicing their big air dunks!

RETURNS

Sometimes things just don't work out. We get it. If you are looking to make a return for whatever reason, don’t stress - we’ve made it simple. Read more about the Jumpflex return policy.

Jumpflex products

Assembly is straightforward; we have a detailed instructions manual and a video explaining step by step how to set up the trampoline and accessories.

Approximate installation time is 1 – 2 hours with 2 people. It is much easier and faster if two people assemble the trampoline, but one person can certainly assemble it. There are no heavy individual components to lift which means people of most capability are able to assembly the trampoline. We also include all the necessary tools to assemble.

We also have a great setup video for you to watch. Also, see our Assembly page on our website for more info.

Still not convinced? have a read of our Guide to choosing the perfect trampoline.

You can but we don't recommend it. It creates more impact and jarring on the trampoline frame and is not quite as forgiving as grass if someone happens to slip off the side of the trampoline (while outside the safety net of course!)

Yep, technically you can. It just involves some serious hole digging. Our trampolines are designed to sit on top of the ground so save yourself the hassle.

Depending on model, each box weighs between 15.3 - 33kgs. Best lifted by two people unless you're super buff.

While not essential, an anchor of some sort is a great idea if you live in area that gets super-windy. Trampolines make excellent wind sails! Luckily, we sell trampoline Anchor Kits.

We know safety is super-important to parents and have built safety into every element of our trampolines. It all starts with high-tensile galvanised steel frame and springs. From there we wrap bouncers in a cocoon of protection with curved and padded safety poles, a thick spring pad and a soft yet incredibly strong safety net. Our trampolines are so safe that they've even got the tick of approval from Consumer NZ.

All the design and engineering is done here in little old New Zealand. The trampolines are manufactured in China in our purpose built factory.

Yup, so long as it's no more than 5 degrees. Anything steeper than that and the bouncer will spend all their time jammed up against the safety net not having a lot of fun. If you've got some crazy sloped land, never fear, you can always block the downhill legs up on something secure, or dig the uphill legs into the ground.

For ultimate safety, one at a time. But we know in the real world kids find it way more fun to bounce with friends. Most of our trampolines are rated to 150kgs. Just take care and you'll be fine.

Our guess is as good as yours. Na, just kidding. All known back in stock dates can be found on the product pages of the website. If there's no date and you're super-keen, you can use the "notify me" button to sign up for an email notification when the thing comes back onto the shelves.

Why yes, yes it will. To a certain extent. It's not a full weather cover though; more of a...uh..sun shade.

Our SmartShade™ is designed for any age, so long as they don't want to bounce very high :-) Really, it's best for kids 6-10 years old, as unless they're genetic freaks they won't be tall enough to hit their heads on the shade will jumping.

Not intentionally. We design these things to work best with our trampolines. We don't recommend trying to make it work as you might just end up heartbroken.

Good question! The weight limit is 66kg and recommended for kids aged 1 - 7

We have a whole bunch of happy customers showing off their tramps on social on our Facebook or Instagram You can search using our hashtags #jumpflex #jumpflextrampolines #playforlife

That is a great question! We're the original kiwi trampoline brand that has been around over a decade! Check out this handy blog with 10 reasons why you should buy a Jumpflex® trampoline and join the family!

Care and Maintenance

Absolutely! This is easiest with multiple people spread evenly around the trampoline, lifting it by the frame. Our 10FT models can be dragged by one person.

It's up to you. We've seen kids having a lot of fun on trampolines in the snow. Check out this handy blog for more info.

No. All the metal components of your trampoline are treated with a multi-stage galvanizing process to prevent rust. If you live by the sea, an occasional spray with a rust protectant will help combat the extra-corrosive environment.

We recommended using Wet & Forget original for treating mould. Or you can use warm soapy water and a soft bristle brush.

It's easy! all you need is a bucket, sponge, soap, towel and a hose! Check out our simple blog which tells you How to clean your trampoline.

after sales support

Our friendly Customer Support team are here for a chat from Monday - Friday from 7am - 4pm.

Oh no! Fill in our contact form with your order details and one of the team will come back to you to see how we can help.

We don't allow cancellations as why would anyone not want one of our incredible products? Jokes aside, if you need to change your order in any shape or form, just fill in our contact form with your details and we'll get it sorted for you. Do it quick though as we pride ourselves on our lightening fast dispatch.

Drop us an email hello@jumpflex.co.uk, use our live chat service or call us +44 808 196 11385.

Thanks!

You can order replacement parts for your Jumpflex trampoline any time. Use the following links:

For FLEX (Pre June 2023) Trampolines
Click on the following links to find available parts for the different model sizes.
8FT FLEX80
10FT FLEX100
12FT FLEX120
14FT FLEX140

For FLEX (After June 2023) Trampolines
Click on the following links to find available parts for the different model sizes.
8FT FLEX80
10FT FLEX100
12FT FLEX120
14FT FLEX140

For a full list of parts, see the list below.

. . . . .

reviews

We have thousands of customers all around the world joining the Jumpflex family. You can read what Jumpflex owners have to say about their experience on the Jumpflex® Trustpilot page. Trustpilot is an independent review platform and reviews are published instantly without moderation.

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